![]() ![]() Your customer support specialist may offer to have you fax 9charge disputes for faster service. This means that if you have 8 different charges to dispute, then you’ll need to write 8 different letters.įor Canadian customers, send these letters to: You will need to write a letter that disputes each charge individually. You must have your account in good standing, have exercised good care in protecting your card, and not have had two other reported theft incidents within the last 12 months.Ĭapital One wants you to dispute charges in writing. If you have a business account, however, there are specific conditions that must be met to have this policy implemented. If your Capital One credit card is lost or stolen and then used without permission, you will not be liable for those charges. Simply tell the rep that you have a stolen credit card to report and you’ll be taken to an appropriate specialist.Ĭapital One offers a $0 Fraud Liability policy. You do not need to log in to be able to access this chat box. Capital One offers a live chat box that can be accessed from the home page. If you don’t want to wait on hold for a long time, which can sometimes happen, you can find help online. If this applies to you, then call 1 (804) 934-2010. Capital One allows you to dial a direct number to their customer support department with a collect call if you are outside of the United States or Canada. Losing your credit card can happen anywhere in the world. Small business customers will need to contact Capital One at 1 (800) 867-0904 to report their card as stolen or lost. You may also call 1 (800) 955-7070 to speak with someone directly about stolen credit or debit cards. There are people available 24/7 because credit card emergencies don’t always happen during regular business hours. Call 1 (800) 481-3239 at any time to speak with a customer support specialist. The toll free number to use to reach Capital One is the same in the United States and Canada. Here’s how you can get that support working for you if your credit card has been stolen or lost. If fraud does occur, Capital One works closely with you to resolve the situation quickly. This support is in place whether you have a personal credit card, a banking account, or a commercial account with this lender. ![]() One of the unique advantages of being a Capital One customer is that you immediately have access to support if you believe that there is fraud happening on your account. ![]()
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